FAQs

How will you deliver my order?

Your order will be delivered to you through a Registered Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.

How long will my order take to arrive?

Your order will usually reach your doorstep between 1 to 3 working days from the date of order. However, the delivery can take up to 7 working days during busy holiday season or our mega sales events.

Can I open Cash on Delivery Package without making the payment to the Courier first?

No. You can’t open the package without making the payment to the courier. We sell everything with a 15 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

I have bought an item on promotion or with a Discount Code. What amount will you refund me?

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.

For example: If you purchased an item on sale for Rs.1000 and its original value was Rs.1500, we will refund you Rs.1000 only.

Do you offer international deliveries?

Yes, we do offer international deliveries. For this, customer will be contacted for shipping and payment procedure.

What is our Privacy Policy?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

What is your return and exchange policy?

  • You can apply for a return or exchange within 15 days of your purchase.
  • If you are not satisfied, please return it to us and we will gladly issue a refund or process an exchange maximum within a week of receiving the returned goods.
  • Items must be unworn, unwashed, undamaged and unused with all original tags attached for a return to be acceptable.
  • The exchange depends on the availability of stock at that moment.
  • Only original price of the product will be refundable and not the courier charges.
  • Once we have received your return package and you have provided us with either your bank account or any other means to receive your money back, your refund will be processed within 7 business days. In the case of bank transfer, please allow another 2 to 4 business days for the amount to be credited to your bank account.

How do I send goods back for return refund or exchange?

FOLLOW THESE SIMPLE STEPS TO RETURN OR EXCHANGE YOUR ITEM(S):

1. COMPLETE RETURN FORM

If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.

2. REPACK PRODUCT

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

3. SHIP TO

Customer needs to return the product via traceable delivery i.e. courier or registered post on his own expense to the following address:

Star Shopping Plaza, Rahim Center, Factory Area, Faisalabad, Pakistan.